Privacy Policy

Our IT systems acquire and process only the categories of information necessary to ensure the provision of secure, stable, and legally compliant services:

• Personal and contact data: User's full name, active email address, phone number, and date of birth, the latter necessary to legally validate legal age (18+).
• Terminal technical data: IP address of the connection, hardware parameters of the device used, browser data, and system telemetry logs.
• Usage logs: Sequential history of navigation, operational choices made on the site, and duration of individual sessions.
• Financial and transactional data: History of account movements, deposits, and withdrawals linked to the profile.
• Correspondence archives: Text transcripts and informational notes originating from interaction with customer technical support.

The collection and processing of user data are based on specific legal grounds identified by the legal system: the execution of contractual obligations undertaken, compliance with precise legal duties, safeguarding the legitimate interest in the security of IT networks, and the user's express consent. Data are used solely for purposes related to the activation and management of the gaming account, provision of assistance, anti-fraud analysis, and protection of the central hardware architecture.

Personal data is kept in our databases only for the period strictly necessary to achieve the stated purposes or within the strict timelines imposed by civil tax and anti-money laundering regulations. Personal information is not sold or exchanged with external commercial organizations. Access is granted only to duly trained employees and qualified technology partners (payment intermediaries, hosting providers) bound by strict confidentiality clauses. International data transfers are subject to technical safeguards aimed at preserving a level of security no lower than the Italian one.

We apply solutions based on data encryption, database isolation, and firewall filtering systems to mitigate the risk of loss, theft, or manipulation of personal information. Although no internet transmission system offers an absolute guarantee of impenetrability, we constantly adopt every reasonable professional measure. The user is recognized the right to exercise access, rectification, cancellation, limitation, and opposition to processing.

To forward requests related to the exercise of privacy rights, users can contact our control department by sending a communication to the dedicated email address: 5gringos_support@gmail.com. This policy is updated periodically; each new version will be published directly on this page.